"We were moving from London to Edinburgh which made viewings difficult but from the outset, Ken showed real understanding for our situation and did all he could to make the process as smooth as possible. After moving in, our property managers Kim and Beata were always on hand to deal with any maintenance issues we had. No arguing, just positive, customer focused responses with repairs carried out promptly at no charge to us. Having rented through agencies before it was a pleasant surprise to deal with one that actually cares about their customers. Highly recommended."
Tariq Oakman
tenant (11/07/2022)
"1Let are the best letting agency I have been a tenant with in nearly 10 years of renting. They are responsive, efficient and helpful (especially Kim!) There were a few things that went wrong in the flat in my year of living there (fridge broke, leak under the sink) and 1Let were always quick to respond and send contractors out to help right away. They are a rare diamond and I definitely recommend them. Thank you 1Let! :)"
Camilla May
tenant (11/07/2022)
"I was with 1Let for a year and was really happy with the service. Flat itself was lovely and was rented in a very good condition. Kim our property manager was always really friendly and resolved any maintenance issues quickly. We had a complicated roofing issue but Kim was always really receptive to giving us updates on the situation until it was resolved. When I moved out, Scott and Kim were really helpful in giving me clear information about doing an inconsistent move out (one tenant leaves one stays) which was much appreciated as it was a stressful time! Thank you~"
Maz McCulloch
tenant (11/06/2022)
"I rented a flat through 1 Let and the service I received was 5 star. Members of staff are very professional, friendly and helpful. They supported us throughout the whole process, including providing us with information on extra services. If I need to rent a place again in the future, 1 Let would be my first choice."
Forouzan Jahanbin
tenant (12/05/2022)
"Our process of renting through 1Let has been really smooth and straightforward- we were concerned about things being difficult in the current market but we didn’t experience any stress at all with this agency. Tina was really helpful in guiding us through the process from virtual viewing to getting our keys- thank you!"
Joanna Li
tenant (12/05/2022)
"I worked for 1Let as a property manager through 2021 - 2022 and it has been a fantastic company to work for, a real diamond in the rough for letting agents. The team work great together to really support each other to help get the best outcomes for both landlords and tenants. Clear, honest, and transparent communication has always been at the heart of this company and it shows. I would happily recommend 1Let if you want to work for them, rent through them, or lease your property out with them."
Scott Melvin
general (12/05/2022)
"My partner and I had great service with 1let, we rented through them for a year and our property manager was Kim Reid. Communication was good and prompt and any issues that arose (though there weren’t many!) were dealt with in a timely, professional and efficient manner by Kim. She made moving out such a breeze as well and kept us well informed and updated throughout! Wouldn’t hesitate to rent with them again if we’re ever back in the area!"
Megan Cassells
tenant (28/04/2022)
"Kim Reid and her colleagues are very friendly, helpful and problem solving professionals. High service quality, understanding and quick reply!"
Dylan
tenant (06/04/2022)
"Best letting agency in all of Edinburgh, hands down! We rented from 1Let for two years, and the service and support we received from them has been absolutely outstanding. I have rented from a few different agencies in the past, but no other agency has come close to reaching the professionalism of 1Let. Whenever we had an issue, such as a broken washing machine or a sketchy boiler, the team at 1Let dealt with it extremely quickly and there was never any hassle. Particular thanks to Ken and Kim, who have always been super nice and who made us feel like we were in very safe hands. In conclusion: we cannot recommend 1Let enough!"
Cecilie Dohm
tenant (06/04/2022)
"Excellent, efficient service. Very good at helping to sort out problems with property or tenants. Extremely reassuring for a remote landlord, I would recommend 1Let very highly."
Adrian Allan
landlord (06/04/2022)