"Very friendly and fast service, he looks passionate about his work. Replies to e-mails ASAP, which is a big plus, considering I've had problems with the communication with other agents/agencies in the past. Also if we have any problems or enquiries he makes sure that everything is dealt with in a fast and efficient way."
Mihaela
tenant (01/02/2016)
"I have been impressed with the standard of service which I have received from 1Let. From the very first conversation, I found them to personable and easy to get along with. As a first time landlord, I was explained all the next steps in great detail. I also liked their approach to find tenants, with the emphasis on people who were likely to rent for a long period of time. They took care of eveything from advertising to vetting potential tenants while keeping me in the loop at every stage. Although I have dealt with 1let for a relatively short period of time, I would have no hesitation in recommending them to other landlords. Indeed, I plan to retain their services for my future properties."
RG
landlord (25/11/2015)
"From the property viewing to handing in my notice and the end of my tenancy 1Let were efficient, friendly and always on call. At the viewing there was no hard sell and the signing process was quick and easy. I have rented from several other agencies in Edinburgh and I must say that, in terms of property maintenance and return of deposit, 1Let's service was the most hassle-free I've experienced and all of my queries were dealt with within 24hours. I could not fault them and felt that they had my interests in mind, as well as those of the landlord,. I would highly recommend them to anyone looking to rent a property in Edinburgh."
Catherine G
tenant (20/11/2015)
"Couldn't rate 1let any higher!! The relatively strict application process assured us this company's number one concern was good tenants, unlike others who work on a first come first serve basis. They have always responded to us promptly and efficiently. Move in process was seamless, we had very little to do ourselves. We have been so impressed, we will be using 1let to manage our own rental properties. All round friendly, well managed and excellent company."
Laura
tenant (04/11/2015)
"Overall 1Let is top level and makes things easy for the tenants. I understood from the very first that they care for their properties and do anything possible to provide excellent services. They are approachable and answer any requests quite fast without numerous back and forth phone calls or emails. Honest, straightforward, clean, clear and professional I would say for 1let."
George
tenant (27/10/2015)
"I am really pleased I chose 1Let to advise me and find tenants for my property. This was my first time to let a property and 1Let really helped to make it a stress free experience. The service was very smooth, staff always helpful, and I would certainly recommend using their service."
Cecile
landlord (19/10/2015)
"1Let have been brilliant to deal with. The staff are friendly and efficient. The odd occasion we have had something go wrong, they have been quick to get it sorted, and have been great when it comes to general maintenance or replacement of aging flat contents."
Nic
tenant (14/10/2015)
"1Let have been excellent to deal with they made moving in very stress free any small problems or queries were dealt with quickly and efficiently without us feeling as if were a nuisance. Small repair was carried out quickly and they are always easy to contact and communicate with. We feel very safe with them and wouldn't hesitate to use them in the future and to recommend them to anyone thinking of renting in Edinburgh. Overall they provided a friendly hassle free experience for us especially as this was our first experience of renting. Thank you 1Let."
Adam & Lewis Mack
tenant (09/10/2015)
"I have been with 1LET for over a year now and i've received nothing but exceptional service the entire time I have been with them. They have always resolved queries and issues quickly and efficiently and I never feel like I am hassling them when I have a query. Aga has been great and responds to queries in an exceptional timely manner. Prospective tenants should feel comfortable knowing they are with a safe, secure and at home agent when deciding what property to rent which is provided by 1LET."
Greig Scott
tenant (01/09/2015)
"We have been renting a property with 1LET for over 2 and a half years, and in that time the experience has been brilliant. The staff are all friendly, professional but informal and very quick to respond to any query that we send to them.\r\n\r\nThey have a great range of properties, and the maintenance staff who they have sent to deal with any issues have also been very helpful and friendly too. \r\n\r\nWe love our flat and renting with 1LET has made the experience all the sweeter, to be honest. This is my second letting agent in Edinburgh and my fifth overall - without a doubt 1LET have proven to be the best."
E Walker
tenant (18/08/2015)